We hope that you will be delighted with your Ulo purchase.
We are pleased to inform you that Ulo will provide a full refund for any damaged or faulty product as long as the return is scheduled within 24 hours of receiving the product. This is due to the transient nature of our travelling customer community.
We regret we cannot offer returns for opened items or items that are received in good condition. Items that are returned must be unused and undamaged by the purchaser.
Ulo will refund your payment for the goods as soon as possible via the original payment method, no later than 5 working days after we have received the goods.
Once your refund has been processed, it can take your card provider up to 10 working days to credit your account.
How to Return an Item: